Expert Support

Support through every
stage of your journey

DMARC implementation isn't a one-time task — it's a journey from visibility to enforcement. Our team is with you at every step, from your first DNS record to full p=reject protection.

The DMARC journey, step by step

Most organisations get stuck between monitoring and enforcement. We make sure you don't.

01
Assess

Understand where you stand

We audit your current email authentication posture — SPF, DKIM, DMARC, and BIMI records — and identify every sender touching your domain.

Free domain health checkSender inventoryGap analysis report
02
Configure

Get your records right, first time

Our team walks you through publishing your first DMARC record safely at p=none. No DNS knowledge required — we give you the exact record to add.

Guided DNS walkthroughSPF flatteningDKIM key alignment
03
Monitor

Watch the data, catch problems early

Once live, we help you interpret aggregate reports and identify legitimate senders that need aligning before you tighten policy.

Weekly report reviewsSender identificationAlert configuration
04
Enforce

Move to quarantine, then reject

When the data says you're ready, we guide you from p=none → p=quarantine → p=reject safely — protecting your domain without breaking legitimate mail.

Step-by-step policy tighteningPre-enforcement checklistRollback plan
05
Maintain

Ongoing monitoring and expert backup

DMARC isn't set-and-forget. New senders emerge, records drift, and threats evolve. We're here for the long haul — not just onboarding.

Continuous monitoringQuarterly reviewsPriority support SLA

How we support you

Multiple ways to get answers — whichever works best for how you work.

Business hours

Live Chat

Connect with a DMARC specialist in real time during business hours. No bots, no scripts — real answers from people who know email authentication.

< 4 hr response

Email Support

Send us your DNS records, aggregate report questions, or authentication failures. We respond with clear, actionable answers — not generic KB links.

Growth & Enterprise

Guided Onboarding Calls

Screen-share sessions with a DMARC engineer to walk through your setup step by step. Available on Growth and Enterprise plans.

Always available

Knowledge Base

Deep-dive articles on SPF, DKIM, DMARC, BIMI, and deliverability — written for real teams, not just security engineers.

Support included in every plan

Every customer gets real support — not just a knowledge base link. Higher plans unlock faster response times, calls, and dedicated management.

Starter

For individuals and small teams getting started with DMARC.

  • Email support (next business day)
  • Access to full knowledge base
  • Community forum access
  • Onboarding documentation
Start free

Growth

For growing teams who need faster answers and guided setup.

  • Live chat support (business hours)
  • Email support (< 4 hr response)
  • 2× guided onboarding calls
  • Dedicated setup checklist
  • Priority ticket queue
Get started

Enterprise

For organisations with complex multi-domain environments.

  • Dedicated account manager
  • Unlimited onboarding & review calls
  • SLA-backed response times
  • Custom deployment support
  • Quarterly policy review sessions
  • Direct escalation path
Talk to sales

Common questions

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Ready to start your DMARC journey?

Run a free domain check in 30 seconds — no account required. Our team is standing by to help you take the next step.